01Cancellation and account closure
Contact support with the order number to request cancellation before fulfillment begins. Work already started cannot always be cancelled, but delivery defects and mandatory refund rights remain reviewable. You can request account closure through the contact details below. We reconcile open orders and eligible refunds before closure; closing an account does not automatically erase billing records or extinguish a valid refund claim. If we discontinue service for reasons other than your breach, we refund the unused paid portion.
02Refund eligibility
You may request a full refund of a top-up within 7 calendar days of purchase if none of that top-up has been used. Duplicate charges, verified unauthorized payments, incorrect charges and payments that fail without delivering the purchased value are reviewed for correction or refund. Used balance and correctly delivered services are normally non-refundable, subject to incomplete/defective delivery, non-performance and mandatory legal rights. If an accepted service cannot be delivered, we refund the undelivered portion; service credit may be offered with your agreement. Statutory cancellation, conformity and refund rights, including applicable consumer cooling-off rights, are preserved. Starting a digital service alone does not waive rights where the law requires separate express consent and acknowledgment.
03Refund requests and billing disputes
Send your account identifier, payment or order reference, date, amount and reason to the contact below; never send full card details. We aim to acknowledge requests within 2 business days and process approved refunds within 5–10 business days. The bank or payment provider may take additional time. Refunds go back through the original payment method and, for Waffo purchases, follow Waffo's processing route. We do not convert card refunds into cryptocurrency or send them to another person. You may contact your bank or payment provider; contacting us does not waive dispute rights or extend their deadlines.
AVOLA
Contact & operator
Avola is operated by Yang Ding as an individual, not an incorporated company. Yang Ding is the service provider and the controller of personal information described here.
- Support, billing, refunds & privacy
- avolahub@gmail.com
- Correspondence address
- Yang Ding
Beijing, China - Telegram
- @Avolaofficial